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Troubleshooting

Here are solutions for the most common issues you might run into while using Nesso.

Note didn't generate

If your note doesn't appear after dictating a recap, try these steps.

Try refreshing

A brief connection hiccup can cause the progress indicator to stall. Refresh the page. Processing may still be happening in the background.

Check your internet connection

If you lost connectivity during or right after the dictation, the upload may not have completed.

Common reasons a note fails

  • No audio captured. The microphone wasn't picking up sound.
  • Session too short. Dictated recaps need to be at least 1 minute.
  • Recording interrupted. Closing the tab or navigating away during recording can lose the audio.

Microphone permissions

If your browser is blocking microphone access, you'll see "Microphone access is blocked" on the Recording screen with instructions on how to allow microphone access.

Chrome

  1. Click the lock icon in the address bar.
  2. Set Microphone to Allow.
  3. Refresh the page.

Safari

  1. Go to Safari > Settings for This Website.
  2. Set Microphone to Allow.
  3. Refresh the page.

Still not working?

  • Restart your browser — not just the tab.
  • Check your system settings to make sure your browser has microphone access:
    • Mac: System Settings > Privacy & Security > Microphone — confirm your browser is listed and enabled.
    • Windows: Settings > Privacy & Security > Microphone — make sure the toggle for your browser is turned on.

Contact support

If you're still stuck, email hello@nessoapp.com with your browser name and a description of what's happening. We'll get back to you within one business day.